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Do you take custom orders and commissions?

Yes! If you can think of it - I can probably make it. I cater to individuals with wild imaginations, unique sizing, gender fluid styling, and small scale collaborations and commissions.

More info available on the Custom Footwear page

How long will it take to make my shoes?

Anywhere from 4-12 weeks - depending on the design, materials, and fitting requirements.

How much do custom made shoes cost?

Crafting shoes by hand is a very time consuming and labor intensive process, with many stages, so it does come at a cost.

Pricing is variable depending on style, materials and fitting. To get an idea of the range, please read the info provided on the Custom Footwear page.

Payment plans are available.

What makes Matea Gluscevic footwear slow, sustainable and ethical?

All shoes are crafted by hand by me; Matea. The materials I use are selected with consideration of their aesthetic, sustainable as well as hardwearing properties, so your shoes will be able to last a lifetime.

Nearly all the materials I use are either recycled, recyclable, salvaged, natural fibre or intended to last a long time. I recycle studio waste where possible.

I make all the shoes myself, completely by hand, in Melbourne, Australia. There are no sweatshops or factories involved in the construction of any items. Additionally, I source the majority of my materials and components from Australian businesses.

Read more on the Sustainability page.

I wanted some shoes I saw listed on the site but they have sold - will there be more?

If you saw a style that you LOVE but it has since been sold or discontinued, or you want something from the archive, you can get it remade as a bespoke order.


Which sizes can you make?

I can make absolutely any size. Different sizes within a pair are possible, as well as lasts* made especially for you using your specific measurements. Custom sizing and custom lasts do come at an extra cost.

*lasts are the forms that shoes are crafted upon

Do you have a size chart?

You can find the size chart here.

How can I check what size I am?

Please follow the step-by-step instructions on my printable measuring chart.

I'm really unsure of my size - or I think I might have tricky feet - can you help?

Of course! If you've got tricky feet, or are just wanting to be extra sure of the fit, you can fill out this detailed step-by-step fitting form and send it back to me. I'll then get in touch to let you know what size you are, or if you need a custom fitting (non standard size).

I want a pair of shoes on the site, but they're not in my size...

If you see a style that you LOVE but it's not in your size, you can contact us to discuss your fitting requirements.

Custom fitting will come at an additional cost.


What are your delivery times?

Delivery times depend on which country your shoes are being posted to and whether you select Standard or Express at checkout.

Standard Shipping within Australia: 3-14 Business Days

Express Shipping within Australia: 1-2 Business Days

Standard Shipping everywhere else: 1-4 Weeks

Express Shipping everywhere else: up to 7 Business Days

For an more accurate estimate, get in touch! Or see the Shipping Policy for more details.

How much will shipping cost?

Standard shipping for footwear is free worldwide. For other items shipping starts at $9. For more info please see the Shipping Policy.

Do you ship worldwide?

Yes! And standard shipping is free for all footwear orders.

Other options such as express are at an additional cost and calculated at checkout.

For more info please see the Shipping Policy.

Is your packaging eco-friendly?


All boxes are recyclable and printed with plant based inks.

Cloth bags are organic cotton printed with plant based inks.

Tissue paper, mailer bags and packaging tape are all biodegradable and compostable.

My Order

Can I pay in instalments?

Sure! Just get in touch before ordering and I'll ask you to fill out this Payment Plan Application form. You will receive your item once every payment has been made.

How can I cancel my order?

To cancel your order, please contact me using the contact form on the site or via email, within 24 hours of placing your order. Please include your order number and name.

What if I receive the wrong product?

If you receive the wrong product please contact me using the contact form on the site or via email within 2 business days of receiving your item. Please include your order number and name.

You will then be asked to post the item back, and refunded the cost of postage once the item arrives back at the studio.

Do you offer exchanges for faulty items?

Returns and exchanges for faulty items are available up to 14 days from receipt of goods, if the item is in its original unused condition.

Please note all footwear is individually hand crafted and therefore may have minor inconsistencies in colour and/or finish. Such inconsistencies will not be considered “faults”. Many items are constructed from reused materials, as noted in their item description, and as such consideration should be given to the unique finish and variations that this produces in the end product. Matea Gluscevic endeavours to sell all items in the best possible condition, but small marks may be visible; materials such as leather will have natural inconsistencies and marks, these will not be deemed reason for a refund.

For more info please see the Returns + Exchanges Policy.

How do I return or exchange my shoes?

Returns are available up to 14 days from receipt of goods, and only if the item is damaged or faulty. Exchanges are available up to 14 days from receipt of goods, if the item is in its original unused condition. For more info please see the Returns + Exchanges Policy.


How do I care for my shoes?

Please see the Care page for more info specific to each style and material.

When do my shoes need to be resoled?

All footwear is soled with hardwearing rubber and/or Natural Vegetable Tanned Leather. These materials will naturally wear through in time, with the Natural Vegetable Tanned Leather wearing through a touch quicker than rubber.

Please get your footwear resoled as soon as you notice significant wear. Significant wear means if you notice a full layer of soling has worn through or is about to. Do not continue to wear shoes if a full layer has worn through as this may result in further damage that is irreversible.

I do not offer resoling services as footwear repair is a surprisingly seperate realm of the shoe world and uses many different tools I don't use!

Please feel free to get in touch and I can recommend some Shoe Repairers in your area.

What if my shoes need to be repaired?

Get in touch via the contact page or email me with details of the nature of the repair required. Depending on the type of repair, I will repair it either free of charge or a reasonable cost, or recommend someone in your area that can help.

Do you offer a lifetime warranty?

In the (very rare!) event a fault does happen with your shoes that could be attributed to the design, materials or craftsmanship, I promise to repair them so you can continue to cherish your handcrafted shoes, saving them from the depths of your wardrobe, or - even worse - landfill. This falls under the Returns and Exchanges policy which you can read through here.

For any things outside of my control, such as soling naturally wearing through over time, spills, damage caused by misuse, general wear etc - I can either repair, customise or replace things for a reasonable fee or you can opt to visit your local shoe repairer (support other small businesses!) making sure to take with you the materials tag so your shoe repairer knows what’s what!

If you’re not sure what to do, just get in touch!


Are Matea Gluscevic shoes stocked anywhere?

Due to the handcrafted and one-off nature of Done by Matea footwear - there are currently no permanent stockists.

Some styles may appear occassionaly in exhibitions, runways or be temporarily available in retail spaces. Sign up to the newsletter to stay updated!

Do you offer shoemaking courses?

At the moment I don't - because my studio isn't big enough! When I complete my move, there may be some opportunity for a shoemaking short course. Get in touch if you're interested.

Cant find your answer here? Contact us!